Virtual Items Policy

Last updated: February 07, 2025

The Aioly Virtual Items Program (the “Program”) is provided by Aioly Inc. (“Platform”) for users to participate in live-streaming and related features. By participating in the Program, you agree to the following terms and conditions.

Eligibility

  • Only users who are 18 years of age or older can participate in the Program. This includes purchasing Aioly Coins, sending Virtual Gifts, receiving Gems, or withdrawing Gems for monetary compensation.

Aioly Coins

Who Can Purchase Coins?

Coins are a virtual currency available exclusively on Aioly. Only users aged 18 or older (or the age of majority in your jurisdiction) may purchase Coins through authorized payment methods provided on our platform.

How to Purchase Coins

  • Coins can be bought directly through the Aioly app using the available payment options. The price and details of the Coins will be clearly displayed at checkout.
  • All transactions are processed in the currency shown at the time of purchase. Any additional fees, such as currency conversion or payment provider charges, are based on your agreement with the payment provider.
  • Once your purchase is confirmed, the corresponding Coins will be credited to your Aioly account.

Important Note:

Coins cannot be canceled or refunded after purchase. Once the transaction is complete, it is final.

Using Coins

Coins can only be used on Aioly to purchase features like Virtual Gifts. Please note the following conditions:

  • Non-Exchangeable: Coins have no cash value and cannot be exchanged for money, credit, or legal tender.
  • Platform Use Only: Coins are exclusively for use on Aioly and cannot be used in conjunction with promotions, discounts, or offers unless explicitly stated by us.
  • Non-Transferable: Coins cannot be transferred, sold, or traded to other users or third parties without prior written approval from Aioly. Unauthorized transfers will result in the Coins being voided and may lead to account termination.

Ownership and Expiry

Coins are not your personal property and do not carry ownership rights. They cannot be transferred:

  • Upon your account termination.
  • As part of a legal process, such as inheritance or divorce.
  • In any other manner defined by law.

All unused Coins will automatically expire if your account is terminated for any reason.

Management of Coins

Aioly reserves the right to modify, regulate, or discontinue Coins at any time for valid reasons, including to improve services or comply with legal requirements. If Coins are ever discontinued, Aioly will provide reasonable notice to users.

By using Coins on Aioly, you agree to this policy and the platform's Terms and Conditions.

Gifts

Who Can Purchase Gifts?

Aioly users aged 18 or older (or the age of majority in their jurisdiction) can exchange Coins for virtual Gifts (“Gifts”). Gifts are a way to enhance interactions on Aioly, enabling users to support and appreciate others within the community.

Purchasing Gifts

  • Exchange Process: Gifts are purchased by exchanging Coins on the Aioly platform. The conversion rate between Coins and Gifts will be displayed clearly at the point of exchange.
  • License Agreement: Gifts represent a limited license to access specific digital features or services. They do not hold monetary value and cannot be redeemed for cash.
  • Taxation: Taxes, if applicable, are applied during the purchase of Coins, not during the exchange of Coins for Gifts. Gift transactions themselves are not subject to additional taxes.

Important Note:

All purchases of Gifts are final. Once Coins are exchanged for Gifts, the transaction cannot be reversed, refunded, or converted back into Coins.

Using Gifts

  • Purpose of Gifts: Gifts can be used to interact with content or live streams on Aioly by showing appreciation to a Content Provider (the creator of the content).
  • Public Display: When you send a Gift, your username, user ID, and the details of the Gift will be visible to the recipient and other users on the platform.
  • Contribution Process: To send a Gift, select the “Send Gift” option on a content item or live stream. Once the Gift is sent, it will be deducted from your account.

Gift Limitations

  • Non-Transferable: Gifts cannot be transferred, traded, or sold to other users or third parties without prior written approval from Aioly. Gifts exchanged or received are non-transferrable and cannot be passed on:
    • Upon account termination.
    • As part of legal processes, such as inheritance or divorce.
    • Through any other operation of law.
  • No Refunds or Reimbursement: Gifts cannot be exchanged for Coins, cash, or other forms of credit and are not refundable under any circumstances.

Corrupted or Damaged Gifts

If a Gift you exchanged appears corrupted or otherwise damaged, Aioly may replace it free of charge at its sole discretion. If you encounter such an issue, contact Aioly support at support@aioly.com

Policy Enforcement

Aioly may suspend or terminate accounts that abuse the Gifts program or violate this policy. Misuse of Gifts or related features may result in forfeiture of Gifts or additional penalties.

Changes to the Gifts System

Aioly reserves the right to update, regulate, or discontinue the Gifts program for valid reasons. In the event of a major change, we will notify users in advance where required.

By using Gifts, you agree to this policy and the general terms and conditions of Aioly.

GEMs

Who Can Earn GEMs?

Aioly Content Providers aged 18 or older (or the age of majority in their jurisdiction) are eligible to earn virtual credits called “GEMs.” GEMs serve as a measure of recognition and appreciation from the community.

How to Earn GEMs

  • Based on Gifts: GEMs are earned based on the value of the Gifts received by a Content Provider during live streams. The conversion rate from Gifts to GEMs will be determined by Aioly and may be updated at our sole discretion.
  • Based on Rewards: We may reward GEMs time to time to reward user’s engagement and contribution to the platform
  • No Purchases Allowed: GEMs cannot be purchased by users.
  • Non-Transferable: GEMs cannot be sold, traded, transferred, or exchanged for Coins, Gifts, or cash by users.

Limitations on GEMs

  • Restrictions on Transfer: GEMs are non-transferable and cannot be inherited, assigned, or otherwise transferred by law or personal arrangement, including:
    • Upon death.
    • As part of legal proceedings such as divorce.
    • Through other forms of legal operations.
  • Unauthorized Transfers Void: Any unauthorized sale, transfer, or exchange of GEMs is strictly prohibited. Violations may result in account termination, forfeiture of GEMs, and liability for damages or legal costs.
  • Platform Control: Aioly reserves the absolute right to manage, modify, or terminate GEMs for any valid reason and will not be liable for exercising this right.

Withdrawing GEMs

Content Providers can convert accrued GEMs into monetary compensation using the withdrawal feature on the Aioly platform, subject to the following conditions:

  1. View GEMs Balance:
    • GEMs can be tracked in real-time through the user account.
  2. Conversion to Cash:
    • GEMs can be exchanged for monetary payments in USD. The applicable conversion rate will be displayed at the time of withdrawal and is subject to change.
    • Payment will be deposited into a verified PayPal account or other payment channels provided by the user.
  3. Eligibility Requirements:
    • Your first and last name must match your PayPal account or payment channel information.
    • It is your responsibility to ensure accurate and verified payment account details. Aioly is not liable for losses resulting from incorrect account information provided by you.
  4. Identity Verification:
    • Aioly may require you to verify your identity, age, and eligibility through documentation such as a state ID or other official proof before processing any withdrawals.
    • Payments may be delayed or withheld until verification is complete.
  5. Tax Obligations:
    • Any applicable taxes on GEMs withdrawals are the responsibility of the Content Provider. Aioly may withhold taxes if required by law and report payments to relevant tax authorities.
    • Content Providers are responsible for any additional fees related to currency conversion or transaction processing imposed by payment providers.
  6. Processing Time:
    • While Aioly aims to process withdrawals promptly, no guarantees are made regarding specific timelines. Any delays will not result in liability for Aioly.

Policy Enforcement and Termination

  • Breach of Terms: Aioly reserves the right to deduct GEMs from your account if you violate the platform’s terms of service.
  • Program Cancellation: Aioly may discontinue the GEMs program at any time. In such cases, any accrued but withdrawn GEMs will not be eligible for financial compensation.

Closing Your Account

  • User-Initiated Cancellation: You may close your account at any time through the account settings or by contacting our support team.
  • Aioly Termination: Aioly reserves the right to terminate accounts in accordance with its Terms of Service.
  • Impact on GEMs, Gifts, and Coins: Upon account closure (whether initiated by you or by Aioly), all GEMs, Gifts, and Coins associated with your account will be immediately forfeited and canceled.
  • No Refunds or Transfers: Aioly does not provide refunds for any unused or unredeemed GEMs, Gifts, or Coins. We strongly recommend using any remaining virtual items before closing your account.
  • Finality of Closure: Once your account is closed, it cannot be reactivated, and all associated virtual items will remain forfeited without compensation.

Contact US

If you have any questions, concerns, or feedback about this Policy please feel free to reach out to us:

Aioly Inc.

1852 Saddle Park PL

San Jose, CA 95138

You can also contact us via email at support@aioly.com for privacy-related inquiries.

We value your input and will do our best to respond promptly to your concerns.

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